SHIPPING AND RETURNS

WHERE WE SHIP

We try to ship to as many places around the world as we can. At checkout you will be notified if there are any issues shipping to your address.

​WILL MY ORDER HAVE TRACKING?

If you are in Canada all orders include tracking via Canada Post. If you are in the United States the $9.99 Small Packet USA Air does not include tracking however you can upgrade to the Canada Post Tracked Packet USA shipping option to get tracking for your order. Worldwide shipping (outside of Canada and the United States) has various shipping options depending on your country and most places will have a Canada Post Tracked Packet International shipping option for you to chose from. 

​SHIPPING POLICY

​All online orders will be shipped out within 1-3 business days. Orders will be shipped out via Canada Post. You can see estimated delivery times and shipping options at checkout. Every order is shipped out from Victoria, British Columbia, Canada. If you are ordering from outside of Canada duties, brokerage fees or taxes may apply and are not included in the shipping rates. 

PRIVACY

Your privacy is very important to us. For discretion we ship all our products in discreet packaging. Intamo Pleasurables is committed to keeping any and all personal information collected of those individuals that visit our website confidential, secure and private. For more info please see our Privacy Policy.

RETURN POLICY

At Intamo, customer satisfaction is our top priority and we are committed to making sure all of our products are tested to be high quality and safe before being shipped out. Please check your shipment upon arrival to make sure there has been no damage in transit.

If a shipment has damaged product please reach out to us at info@intamopleasurables.com within 48 hours of the shipment being received and we will offer a resolution.

If you are not completely satisfied with our products, we offer a 30-day customer satisfaction guarantee from the purchase date. To set up a refund please email info@intamopleasurables.com and a customer service representative will be happy to help you out. If you are returning a product for a refund, you (the customer) are responsible for the cost of returning the unused portion of the product back to Intamo. Once we have received the product please allow 1-2 business days for processing and we will return the full amount back to your original method of payment.

Intamo Pleasurables facilitates sex that feels better, using plant-based ingredients and the soothing properties of hemp-seed oil. Our formulas are designed with unique ingredients that intentionally increase pleasure and decrease unwanted pain. We pride ourselves on starting conversations about sex that empower all humans to embrace their sexuality, wherever it may be found on the rainbow!

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